CONTACT US:
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Daytona Beach: 386-506-4025
Orlando, FL 32816-1347
Fax: 407-823-3007
Knightowl
Using KnightOWL, Students can meet with consultants over the phone or through online live chat. Phone consultations are held by appointment only.
You can schedule KnightOWL appointments using the University Writing Center's TutorTrac. Look for "KnightOWL Phone" where the consultant's name usually appears.
You can also phone to make an appointment.
Phone Consultation
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What occurs during a phone consultation?
During a phone consultation, you and a consultant engage in a one-on-one discussion of your document over the phone. During your session, the consultant takes notes on a record of consultation (RoC). You can request to have a copy of the RoC faxed or e-mailed to you.
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What should I do before my consultation?
E-mail your paper to the consultant as a Microsoft Word attachment at webuwc@mail.ucf.edu well before your scheduled consultation. The consultant will have access to your paper there and will retrieve the paper when you begin the consultation.
Call the UWC a couple minutes before your scheduled appointment time. You will be transferred to your consultant.
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How do I make an appointment?
You can now schedule KnightOWL appointments through the scheduler. Phone (and online) consultations are scheduled by appointment only. Look for "KnightOWL Phone" where the consultant's name usually appears. You can also phone the UWC make an appointment.
Online Consultation
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What occurs during an online consultation?
During an online consultation, you and a consultant engage in a one-on-one discussion of your document via instant messaging software. This allows you and the consultant to communicate synchronously, in a secure environment, while performing other computer-based tasks. During your session, the consultant takes notes on a record of consultation (RoC). You can request to have a copy of the RoC faxed or e-mailed to you.
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What should I do before my consultation?
E-mail your paper to the consultant as a Microsoft Word attachment well before your scheduled consultation. The consultant will have access to your paper there and will retrieve the paper when you begin the consultation.
Sign into our KnightOWL Live Chat at the scheduled appointment time. You will complete the pre-chat survey before beginning your consultation.
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How do I make an appointment?
You can now schedule KnightOWL appointments through the scheduler. Online consultations are scheduled by appointment only. Look for "KnightOWL Online" where the consultant's name usually appears. You can also phone the UWC to make an appointment.